Training & Services

Support

DonorPerfect is backed by the best support team in the industry.  We’ll design the layout of your data and screens, evaluate administrative procedures and convert data from an existing system. We offer a variety of support plans designed to meet each organisations budget and service requirements.

  • Unlimited Technical Support
  • Automatic, Free Regular Product Updates and Enhancements
  • State-of-the Art Remote Web Assistance Tools
  • Monthly E-Tips and Periodic Client Newsletters
  • Clients Only Website for News, User Forum, and Other Client Resources

Training

Our professional instructors are ready to help you get the most from DonorPerfect. We offer a variety of training options designed to meet each client’s individual needs and budget.

  • Webinars – Virtual classes that use the Internet to bring our professional training services to the convenience of your desktop. 24/7 recorded webinars are also available.
  • individualised Training
    • Onsite Training: Face-to-face training at your site is often a desirable way to train a group of your staff together.
    • Virtual Onsite Training: Using desktop-sharing technology, we remotely observe your computer’s screen, seeing what you see and talking you through each step, using your system and data.

Data Conversion & Enhancement

We know how important it is to get your existing information transferred successfully to your new fundraising software. Our Technical Services Team has the experience and tools to get the job done right. Whether you are moving from a simple Excel spreadsheet or combining data from a wide variety of legacy applications, we can provide a free, no-obligation data conversion quote.

In addition to importing client data, our data services include:

  • Combining databases
  • List enhancements
  • Merging, purging and de-duping
  • Establish consistent coding of donors
  • Other database clean-up

Call 0800 088 7378 to find a solution that’s perfect for your business.